Cancellation and account closure
Canceling a subscription and deleting an account are different decisions.
Cancel Pro
Open My account, go to Subscription and choose Payments and cancellation. Cancel in the portal, confirm the decision and review the end date. If you cannot sign in, write to support from your account email. You can stop renewal and retain paid access until the contracted period ends. Cancellation does not delete your boards, notebooks, funnels, PDFs or projects.
When returning to Free, you retain existing content. If it exceeds its allowances, additional creation is restricted; files are not automatically deleted because of the plan change.
Request closure
Write to contact@blacksunmarketing.com from your account email. We will confirm your identity and the scope before deleting content. You may export what you wish to keep. Clicking an email link does not execute the request. The administrative procedure allows canceling the request for seven days before permanent deletion is approved. That approval requires an administrator’s confirmation; subsequent retries complete the same decision and can no longer be canceled.
Shared documents and other people’s files are reviewed separately. Closing your account does not authorize deleting content owned by another user. Your identity, sessions and owned content will be removed. New automatic backups expire after 30 days and restoration applies the deletion record before allowing access. Only minimum necessary evidence of the decision, security or payments is retained, without reusing your documents for campaigns.
Refunds and support
Your first Pro purchase, monthly or annual, has a 15-calendar-day refund-request period after the initial payment. Write to contact@blacksunmarketing.com from your account email with the receipt reference and your request. This guarantee does not repeat on renewals and does not limit mandatory customer rights.
We will check the account and deadline and email you the result and processing status. An eligible refund is sent to the original payment method; card refunds usually appear within about 5–10 business days after issuance, depending on the bank. Do not send passwords or full card numbers.
An approved refund stops renewal and ends Pro access for that payment; it preserves your documents under Free. If you only cancel renewal, access lasts until the paid period ends. Policies for other company products do not automatically apply to GeniusSpace.